Privacy Policy

 1. Who We Are

Lumos Property (“we”, “us”, “our”) is a property sales, lettings and management company. We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

We may collect and process the following types of personal data:
- Identity and contact details (name, address, email, phone number).
- Property ownership and tenancy information.
- Financial information for rent payments or client money handling.
- Proof of identity and address for AML and compliance purposes.
- Communication records, including email correspondence and enquiry forms.

3. How We Use Your Data

Your personal data is used for the following lawful purposes:
- To provide letting, management, or sales services.
- To fulfil contractual and legal obligations.
- To conduct anti-money laundering and right-to-rent checks.
- To manage tenancy agreements, deposits, and maintenance issues.
- To communicate updates, notices, and service information.
 

We process data only when we have a lawful basis (contractual necessity, legal obligation, legitimate interest, or your consent).

4. Sharing Your Data

We may share your data with:
- Contractors and suppliers involved in property management.
- Utility companies, local authorities, and deposit protection schemes.
- Legal, financial, or regulatory bodies (e.g. HMRC, ICO, PRS).
- Our professional advisers (accountants, solicitors, etc.).
 

We never sell or rent your data to third parties.

5. How We Store and Protect Your Data

We store information securely in password-protected systems. Data is retained only for as long as necessary to fulfil its purpose or meet legal obligations.

6. Your Rights

You have the right to:
- Access your data.
- Request correction or deletion.
- Restrict or object to processing.
- Data portability.
- Withdraw consent (where applicable).
 

Requests can be submitted in writing to: lettings@lumosproperty.co.uk
We aim to respond within one calendar month.

7. Contact & Complaints

If you have concerns about how your data is used, contact us at: lettings@lumosproperty.co.uk
If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk

 1. Purpose

This Cookie Policy explains how Lumos Property (“we”, “us”, “our”) uses cookies and similar technologies on our website to enhance your browsing 

experience, analyse traffic, and improve our services.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help remember your preferences, recognise returning visitors, and support core website functionality.

3. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g. navigation, security, access to secure areas).
 

• Performance & Analytics Cookies: Help us understand how visitors use the site (e.g. pages visited, time spent) so we can improve usability.
 

• Functionality Cookies: Remember preferences such as location or saved login details.
 

• Advertising Cookies (if applicable): May be used to show relevant ads or measure campaign performance.

4. Managing Cookies

You can control or delete cookies through your browser settings.
To find out more, visit:
www.aboutcookies.org or www.allaboutcookies.org.
 

Disabling certain cookies may affect website functionality or performance.

5. Third-Party Cookies

Some cookies may be set by third-party services (e.g. Google Analytics, social media plugins). These are governed by the respective third-party privacy policies.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, law, or business practices. The latest version will always be available on our website.

7. Contact

For any queries regarding this policy or data protection matters, contact:
lettings@lumosproperty.co.uk